Shipping policy

Standard product delivery within Mainland UK is currently free!

You won't have to wait long for your DIY Camper products.  In Mainland UK you should expect your product/s to be delivered within 2-3 working days from placing your order.  You will be emailed tracking information so you can keep informed and your product/s will need to be signed for.

Mainland UK is defined by the couriers used and may not include the northern parts of Scotland. We may need to get in touch if there are additional delivery costs to those areas.

Delivery outside of Courier Defined Mainland UK (Scottish Highlands, Northern Ireland, Jersey, Guernsey and Isle of Man)

Please e-mail us for a delivery surcharge quote before purchasing and the cost and delivery time can be determined.

Non Mainland UK Delivery Details

Products delivered to destinations outside of the mainland UK may be subject to taxes, fees, customs duty, levies or other charges as a result of local legislation or customs formalities.  Please call or e-mail for a quote if you would like delivery to the Highlands, Offshore islands and Northern Ireland.  

The recipient of your order is responsible for all customs formalities for the import of the products, and may be required to pay any additional charges for delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied outside mainland UK.

The recipient of the products, not the person placing the order, will typically receive a separate request for payment of these charges when the goods arrive in the country of destination. If you are ordering products to be delivered to someone else, please ensure they’re aware that they’ll be responsible for these additional charges. 

Unfortunately, we have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We advise that you check any customs formalities and the import charges applicable in any Non-mainland UK Country before ordering to be delivered there.

If the recipient wishes to return the product, they must request a refund of the customs duties and/or tax directly with their local customs office and must present proof of return.

GB VAT for Jersey and Guernsey from 2021

Where you have requested delivery to a non-mainland UK address, the products and the delivery service will be zero-rated  i.e. not subject to UK VAT. However the price paid by you for the products and/or the delivery service will remain the same as shown on the website. As no VAT has been charged there is no tax to reclaim from us.

 

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it.  All returns must be unused and in their original condition (including all original, inner and outer protective packaging intact and as it arrived to you). The products cannot be returned if they have been used or installed.  You’ll also need the receipt or proof of purchase.  You are responsible for arranging the return and all related costs.  The original shipping costs to you are not refunded.

Please note that you must inform us of any issues with a product within 7 days of receiving it.

If you wish to return a product or if you have any questions about returns please contact us at diycampers@gmail.com 

Use a tracked / signed for service to return your item

We recommend that you use a tracked for or signed for service when returning your goods back to us. We can not be held accountable for goods that have been lost in transit.

Our Delivery & Returns Policy forms part of our Terms and Conditions accepted at purchase.